Event Marketing

Store Opening

Copywriter: Lee Bratton, Senior Account Manager, YouCom Direct

Raquel Freestyle in a Store Opening article by YouCom Direct

A store opening can be a challenge. Often the retailer is new and has no existing content. Even for existing brands who have pre-existing content and social media channels, it can be a challenge to create the PR for a new store. After all, what is so exciting about a new premises to those outside of the business where most markets are very competitive meaning there’ll be another similar business nearby (why should existing customers of a competitor go and see your new store?). Take a look at this next video of our brand ambassador Raquel Freestyle. Raquel performs for store openings and product launches with outstanding football trick skills to bring in the crowds.

YouTube Tag: @raquelfreestyle.  For most new store openings, hiring a celebrity may not be viable. Giveaways are then traditionally newsworthy items for local media coverage or social media coverage.  An opening day discount. A free giveaway product.  These will help attract awareness of your event. You should also make sure all the relevant store details are on the promotion so customers can easily find you. Add to this good online listings for those searching for that new store. We recommend Google My Business of course, but additionally there are about 20 other online directories where you can list your new store address and which crucially index into Google.

Store Opening by YouCom Direct

Anytime you can include a photograph, you should do it. Tweets with visual content get 150% more retweets, 18% more clicks, and 89% more favourites*. Here is one of our own tweets. You can see just how much engagement we’re able to generate for our clients and publishers by the use of AIDA, principally from a good photograph. SMM use of influencers are another way to promote a new store opening and they have even better understanding of the powerful effect from a good photograph. Our parent agency YouCom Media runs a mystery shopper program of over 500 individuals, many of whom write successful blogs and offer influencer services.

Store Opening by YouCom Direct

It seems obvious but your brand should become involved in the local community to where you’re having the store opening. There will be lots of local charities and members clubs, all of whom would like to partner for some publicity and all would welcome news of a new business that for example offers their members some sort of local discount (even if only for the store opening weekend). Write to the local council, perhaps try to secure the services of the local mayor (after all you are providing employment for local people). Write an editorial for the local newspaper. Take our advertising in the local newspapers.  Ensure your business directory listings cover local search keywords.

Store Opening by YouCom Direct

The hashtag. This is useful for those of us who are getting a little older and need a handy memory-jogger. But jokes aside, we all need a memory-jogger when we live in a world full of advertising noise. A Tweet with a hashtag is 55% more likely to be retweeted*. Aim for an easy to use hashtag that is nice and short. Experiment with using humour. A new bakers store opening for example could use #greatbuns or #hashbrowntag. Research to identify local hashtags that are trending now and see if yours can ‘surf that wave’.

Store Opening by YouCom Direct

Brands can often treat their store opening like dipping a toe in the water instead of using a diving board that could really launch a new store location. A store opening can set the stage for not just your products or service but also the customer base that you’ll be able to build. You need something that can draw people’s attention for instant AIDA. Customised, relevant helium balloons are a great instant awareness and interest form of advertising when it comes to your store opening. You should also think about placement before your store opening day to build that awareness. Again, the messaging you use will be of utmost importance and especially the colour and design used.


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              A.I.D.A – Awareness, Interest, Desire, Action [Marketing model]

Data Source:

              * Alexandra Sheehan

              Some images sourced from Pixabay incl. alexas_fotos & AirAdPromotions


Required reference:

YouCom Direct News Article, Dec 2019, London, ‘Store Opening’.



Lee Bratton