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Data Marketing
Copywriter: Lee Bratton, Senior Account Manager, YouCom Direct
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Love your data and it will reward your brand.  In such a competitive global economy, data marketing is necessary for every organisation.  For local search advertising, the data brands have about their customers enable better keywords and rich content for improved Google results.  Data marketing can be split into two parts.  Historical data and predictive data.  Historical data most companies have (even if they don’t collect it very well).  It will include the name and contact details but also buying recency, frequency, monetary value (RFM); interests and other transactional data.  Predictive data will look at customer geo-demographics, lifestyle, propensity to respond to different offer types etc.


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But brands can’t just gather data for the sake of it.  Companies must learn to ask the right questions.  Agencies will generally help marketing managers define the information they need because they work on many different brands all wanting to increase market share from brand marketing or performance marketing.  Here are some examples of ‘brands’ that know the data they need to meet their goal.



 

MI5 use sophisticated computer programs to analyse data


MI5 will be using sophisticated computer programs to analyse social media feeds, CCTV cameras (where other systems interact like number plate recognition software), Oyster card data and many more, that will help their goal to keep us safe from terrorists.  




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Tesco pioneered the use of supermarket data marketing as we know it today with the first widely applied loyalty card.  They know what you buy, what time of day (or night) you buy, how frequently you buy, what promotions are successful for you and how your eyes look around a store.  They can then combine this with social media groupings to alter buying behaviour.  As consumers we are all happy to participate because stores like Boots give us good rewards.  But woe betide you buy hair loss gel for a friend, because you’re going to receive a lot of hair loss promotions over the next six months!



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Social Media sites like Facebook will have similar face recognition software to the security services and are (as you read this) even now analysing your photos to find you ‘friends’, people who look similar to your family and friends which may make you click to connect with.  They also use contextual data targeting.  Announce to your friends you are getting engaged and advertisers searching to advertise wedding services will suddenly have you added to their list of targets to receive their advert.  Now you are bombarded with wedding photographer adverts (or pre-nuptial solicitor services for the more cynical).  

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It means ‘they’ really do know everything.  If the data is used for performance marketing, which YouCom Direct specialise in, then the data will help generate better keywords and rich content to ensure directory listings appear for the most relevant searches in a certain store radius.  This will also mean competitor search results are pushed down the page and often to page two, so it has an added bonus.  Targeted copywriting in directories increases calls, click-through-rates (CTR) and improves conversion rates from call to sale and from click to sale (the latter being notoriously poor).  To learn more about how data marketing could work for you, email us below.  
 

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Glossary: CTR – Click-through-rate RFM – Recency Frequency Monetary Value
 

Required reference: YouCom Direct News Article, Nov 2019, London, ‘Data Marketing’.

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Data Marketing
Copywriter: Lee Bratton, Senior Account Manager, YouCom Direct

Everyone wants to personalise their look

 

Everyone wants to personalise their look.  E-commerce has for a long time seen the benefits and value to data personalisation. Amazon and Tesco are famous online sellers who collect vast amounts of data on customer’s purchasing patterns. They analyse recency and frequency of purchase, behavioural trends and patterns. These are used to power their offers and suggestions to sell you more things. ‘Bricks & Mortar’ sellers, often struggle to replicate those successes (with exception to those that do well on both like Tesco). In 2018 we have identified a shift in understanding with physical retailers making changes to introduce personalisation practices.



70 percent of retailers are personalising the in-store experience

 

According to one research company, 70 percent of retailers with a physical store presence are now personalising the in-store experience to compete with their online counterparts. Let us introduce ‘Facenote’, a machine learning AI software that recognises your customers using face recognition techniques. By personalising the customer service, briefing sales staff to personal preferences and tracking their needs, such software can lead to greater customer loyalty and retention as well as upselling benefits.


To register, brands invite their customers to be identified by texting their selfies

 

The software requires only a simple webcam or regular security camera.  Its algorithms allow for customer recognition and identification. Shoppers can then be welcomed by name, and staff on the sales floor can be briefed on each customer’s personal preferences and purchasing habits. In-store product recommendations can then be personalised in the same way that Amazon does to you online.  To register, brands invite their customers to be identified by texting their selfies or sharing Instagram images.


Amazon uses algorithms to personalise user’s homepages

 

A study by salesforce found that 52 percent of consumers would switch from a brand that doesn’t personalise their marketing communications.  This is why Amazon uses algorithms to personalise user’s homepages with product recommendations based on previous search and purchase history. When you read this, you think “makes sense”.  But the majority of retailers have a simple one-size-fits-all generic homepage for all logged-in users, irrespective of age, gender, behaviour, disposable income etc.


85 percent are likely to buy from a personalised mail order catalogue

 

The real winners in marketing are those who personalise a service or product leading to add-on sales, upselling and organic growth.  Scotts of stow are a growing mail order company who succeed with catalogues littered with the recipient’s name making various products more appealing.  Consumers will open the catalogue and see a doormat with their family’s surname on it for example and are 85 percent more likely to buy it as a result.  More than this, they do it extremely well making it seem less like a Photoshoped digital makeover and more like it is a real selling product that everyone else is buying.


Netflix know if you haven't seen this film

 

Netflix are one to do similar and of course they use the latest AI technology to assist their algorithm analysis.  For example, if they know you haven’t yet seen Knight and Day with leading actors Tom Cruise and Cameron Diaz, but you have watched many other Tom Cruise films, they will tailor the film cover in their ‘recommendations’ to show Tom Cruise.

If you watch Cameron Diaz films, you will see the Knight and Day film cover with Cameron Diaz on it.  It is clever marketing that is (relatively) simple to do and (relatively) cheap (brands don’t need to buy billboard adverts for example, simply use existing data to personalise recommendations that lead to more new sales).


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YouCom Direct specialise in this same approach to business listings by personalising content based on geographic area and even consumer past purchasing history.  We use all the data our clients can share with us (after our usual NDA agreements to protect privacy) to tailor those natural search results showing in Google that originate from business directories.  We have seen a provable uplift in response rate as a result.  To discuss personalisation in more depth contact us on contactus@youcomdirect.co.uk

 

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Data Source:

              https://facenote.me/ 

 

Required reference:

YouCom Direct News Article, Dec 2018, London, ‘Personalisation’.

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Data Marketing
Copywriter: Sam Jones, PR Assistant, YouCom Direct

YouDirectories - Millennials Surpass Baby Boomers


‘Millennials’ say it’s OK to look different to others. 
By the end of 2016, they will outnumber baby boomers.  Many marketing managers rely on the baby boomer consumer segment because they have higher spending power and equity.  Millennials on the other hand are the opposite averaging just 3 years in a job before moving on versus the baby boomer average of 7 years and of course they have less to spend. By the end of 2016, the U.S. Census Bureau predicts that Millennials will “…number 75.3 million, surpassing the projected 74.9 million Boomers.”  



YouDirectories - Many Millennials are still unemployed


Many Millennials are still unemployed, despite a growing job market. Fifty-three percent of HR managers stated it to be difficult finding and retaining millennial talent. One reason could be a more demanding attitude with a wish-list regularly including;


Flexible work schedules


More ‘me time’ on the job


Nearly non-stop feedback and career advice from managers.


They also want to be “No Collar Workers” and wear jeans to work


Open space without walled-in offices.


Regular pay rises regardless of merit


 

YouDirectories - Baby Boomers outnumbered by Millennials may be saved by Generation X


If baby boomers are soon outnumbered by the above millennials, what does this mean for brands? There are less Millennials in work than their baby boomer parents, with less disposable income on average. Millennials are up on technology which bodes well for brands adapting to ever changing developments as well as brands looking to sell online and tech items.  But millennials aren’t very good team players and are not as loyal employees as Baby Boomers. All brands need to develop contingency plans now, ready for this shift in power as the baby boomers fall from grace and favour.  Saviour may yet come from an unexpected source, a hybrid between a baby boomer and a millennial. The demographic referred to as generation X.  

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Glossary:
Millennials – Also known as the Millennial Generation or Generation Y, are the demographic that follows Generation X. For more Info: Click Here.

Generation X – often abbreviated to Gen X, is the generation born after the baby boom following World War II. For more Info Click Here.

Baby Boomers – The Baby Boomers are the generation born following World War II. For more Info: Click Here

    

Required reference: YouCom Direct News Article, Jun 2016, London, ‘Dominant Millennials’.

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